Policies & Procedures
It is important that we at Integrative Orthopedic Massage, LLC and our clients both have a clear and mutual understanding of our clinic's policies and procedures. Please take a moment to read these policies and contact us if you have any questions.
If you believe you may have been exposed to COVID-19 (Coronavirus), please follow the guidelines set forth by the CDC and local health officials and refrain from scheduling. If you are immune-compromised or live/work with high risk individuals, please use your best judgement when making an appointment. Integrative Orthopedic Massage strictly follows CDC sanitation guidelines and has the.right to refuse service to anyone presenting symptoms of illness.
Massages are by appointment only. We do not take same day appointments unless it's an emergency and if scheduling allows. Available days and times are listed under the Book a Massage tab of this website. To ensure appointment availability, we recommend pre-scheduling a regular series of appointments. We understand that often times situations come up that require more immediate care. Please contact us by calling 262-477-1555 if an appointment with less than 24 hours notice is required. We will do our best to accommodate you.
Cancellation/No Show Policy
Sometimes schedule adjustments are necessary. We require you reschedule or cancel your reserved appointment time with 24 hours notice to avoid a 50% late cancellation charge for your reservation. An email reminder will be sent 24 hours in advance of your appointment. If you must cancel or reschedule your appointment you must call the office at 262-477-1555 24 hours in advance. A missed appointment with NO PRIOR notice to the clinic/therapist is considered a "No-Show". "No Show" will be charged the full scheduled session fee, and will void any coupon or promotion that the reservation was booked under. This policy also applies to pre-paid appointments. Refunds will not be given for missed prepaid appointments.
All sales on services rendered are final. Refunds are only given when a massage appointment is reserved with a credit card and is cancelled within the given 24-hour cancellation period. All sales on gift certificates and/or packages are final. Unused package balances may be converted to credit on account for use on other services.
Out of courtesy for our schedule and the clients scheduled before and after you, please make sure you arrive on time. If you arrive late for your appointment, the remaining time will be used and you will be charged the full amount of the session. Discounts will not be given for late arrivals, and time extensions will not be allowed.
For the safety and well-being of you, the therapists, and other clients, if you are aware that you are ill, please reschedule your appointment. If you arrive knowingly feeling ill or have any contagious conditions, we reserve the right to cancel/reschedule your appointment and charge 50% of the session fee. These conditions can include, but are not limited to fever, vomiting, common cold, respiratory infection, chicken pox, shingles, influenza, ringworm, etc. It is not recommended to receive massage if you are under the influence of alcohol, this includes a hangover, as massage can exaggerate symptoms and create illness. For the same reasons listed above, for the safety of our clients we will call you to reschedule if your therapist is ill.
Unfortunately, we live in an area where the weather can be unpredictable and in the winter months traveling can be dangerous. Our clinic policy is that if there is a weather WATCH or WARNING issued by the National Weather Service and the current conditions make it unsafe for you to make your appointment, then we will contact you and let you know that coming to your appointment is optional and at your own risk. If we feel that it is unsafe for our therapists to stay on staff, you will be notified with as much advanced notice as possible. In the case of severe weather, you will be notified by EMAIL and/or TEXT as soon as the decision to close is made and we will reschedule. Cancellations due to severe weather WARNING will NOT be charged a fee for the missed appointment.
Prices are listed in the Book a Massage section of this website. Online appointments require payment at the time of booking. Payments for appointments booked in-house are due at time of service. Cash, credit cards, and FSA/HSA cards are accepted. Receipts are available upon request. To redeem a coupon, gift certificate, or special promotion, please specify when scheduling your appointment in the notes section. Prices are subject to change at any time.
Please book your appointment under a "Gift Certificate" at time of scheduling.
Gift Certificate must be presented at time of appointment.
A gift certificate is considered "redeemed" (used) if a client does not show up for their scheduled, confirmed appointment.
The paid value of a gift certificate has no expiration date. Promotional gift certificates do have firm expiration dates.
HSA/FSA cards may NOT be used to purchase Gift Certificates.
Coupons & Promotions
Occasionally we may offer coupons or promotions. The expiration date on coupons and promotions are firm. All policies and procedures stated here apply to all coupons and promotional offers.
Promotional value DOES expire.
Paid value does NOT expire and may be used toward service on a future date.
Limit 1 offer per person, unless otherwise stated.
No cash value.
No cash back, non-refundable.
We do not accept competitors coupons or gift cards.
We do not price match.
Flex Spend Account (FSA)/Health Savings Account (HSA)
We do accept payments from flex spending and health savings accounts in the form of credit/debit cards. Please advise us prior to your appointment so we can provide the correct documentation with your payment at the time of service. It is your responsibility to know and understand the terms of your account and to provide all required documentation when using FSA/HSA cards. Currently, we do not accept health insurance plans. FSA/HSA cards may NOT be used to purchase gift certificates.
Informed Consent / Consent to Treat a Minor
On your first visit you will receive a copy of the massage therapy informed consent form and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Minors must have a parent in the treatment room during their entire session, and Consent to Treatment of a Minor MUST be given prior to any treatment. Save time by printing and filling out the Massage Therapy Health Questionnaire form (which contains the written consent) prior to your appointment. Certain health conditions may be contraindicated for massage therapy. See Medical History for explanation.
For the safety of our clients, we must review your health history prior to any massage treatment. It is imperative that you report all medical related health conditions to your therapist, and update your therapist if any new conditions arise. Certain health related concerns may "contraindicate" some or all massage modalities. Contraindicate means that massage is not recommended, either locally or for the whole body, therefore precautions must be taken. We have the right to refuse service if we believe that massage could harm you due to any contraindicated medical condition or suspected health problems, even with a doctors approval. If you have any concerns about a health related issue, it is best to consult your physician prior to receiving any massage therapy treatment. If you wish for us to consult with your physician or other health related professional, please fill out the Authorization to Release Medical Records form and return it to the office.